How can we help?

Add what you need to your quotation list (the document icon at the top of every page, or Add to quote on a product), then send the list as one request. You can also describe the job in the request form.

We reply with an itemised quotation, usually within one working day.

Machines and larger equipment are quoted for your situation: the exact model and options, delivery to your site, installation and training. Add the product to your quotation list and we send the full price in writing.

Yes. Quotations we send appear in your account under My quotations. Open one to accept it, add your purchase order number if you have one, and choose to pay online or by bank transfer.

Yes. Government bodies and companies buy from us on purchase orders. Our Contact page has a desk for tenders and vendor registration, and our registration details (CR and VAT numbers) with a copy button for your supplier forms.

Tell us if the quotation needs a tender reference or a validity period.

Registered businesses can open a trade account: send your commercial registration and VAT number, and once the account is approved you see trade prices when you sign in.

Yes. Book a visit to our Riyadh showroom and bring your own material: we run it on the machine so you see the result before you decide. If you are not sure which machine fits, the solution finder asks a few questions and suggests one.

At checkout you see every payment option available for your order, including Tabby to split the payment into instalments. Business orders can also be paid by bank transfer against a quotation.

Prices on the website do not include VAT. 15% VAT is added at checkout.

Open your cart and choose Get a formal quotation. We send it with our bank details, usually within one working day. Make the transfer, then send us the transfer reference and we confirm the order as soon as the money arrives.

Our bank letter is on the Bank details page.

Tabby lets you split the payment into instalments. Choose Tabby at checkout and it shows your plan before you confirm. Approval is decided by Tabby.

Most failed payments come from the card itself: a spending limit, online payments switched off, or the bank's verification code not being completed. Try again, try another card, or pay by bank transfer instead.

If it keeps failing, send us a message on WhatsApp with your cart and we will help.

Inside Saudi Arabia, by the weight of the order:

• Up to 10 kg: 25 SAR
• 10 to 20 kg: 35 SAR
• 20 to 30 kg: 50 SAR

Orders over 30 kg (machines, heat presses, printer bundles) go by freight, and we confirm the delivery cost before dispatch. Collecting from our Riyadh warehouse is free.

Usually 1 to 3 working days after the order leaves Riyadh. You get an email with the tracking number when it ships.

It is the 8-character code of your address, for example RRRD2929. Couriers in Saudi Arabia need it to deliver, and can refuse a parcel without it.

You find it in the Absher app or on the Saudi Post (SPL) National Address website. Enter it in the second address line at checkout.

Yes. Choose pickup at checkout and collect from our Riyadh warehouse at no charge. We let you know when your order is ready.

Sign in to see all your orders and their tracking, or paste the tracking number from your shipping email. You can also send us your order number on WhatsApp.

Machines are delivered and installed by our engineers, and the price includes installation and operator training. Before delivery we confirm the room, power and extraction with you, so the machine can run the day it arrives.

Small orders show their delivery price at checkout. For machines and larger orders to the GCC or elsewhere, ask for a quotation that includes delivery.

No. Prices on the website are before VAT. 15% VAT is added at checkout and shown on your tax invoice.

Yes, for every order. We issue it shortly after you order, before it ships. Download it from the order page in your account; the shipping email links to it too.

Before you order, send us the company name and VAT number on WhatsApp or through the accounts desk, and we issue the invoice to the company. If an invoice has already been issued with the wrong details, send us the order number and we correct it.

Our registration numbers are on the Contact page with a copy button for each. Documents such as the CR, VAT certificate and Trotec distributor letter are sent on request.

Yes, within 7 days of delivery, if the item is unused and in its original packaging. Contact us first with your order number and we arrange it.

These cannot be returned:

• Stamps and anything made to your design
• Personalised or printed products

For machines, contact us before anything else: our engineers will look at the problem with you.

Tell us as soon as you can, with the order number and photos of the parcel and the item. Keep the packaging until we have replied. We sort it out with you and the courier.

Once the returned item reaches us and has been checked, we refund it to the way you paid.

Use the stamp designer: pick the stamp, choose a template or upload your own artwork, and see it at real size before you order. It warns you if any text is too small to print cleanly.

Anyone can order one here, but we check the company's paperwork first. Upload the commercial registration in the designer; for a stamp that carries a licence number, also the professional licence. We check them before production starts and contact you if anything is missing.

Every common model has a short video from Trodat in the video library below: ink cartridge changes, date setting and date band height for the Professional, Printy and Classic ranges.

Trodat pads are named after the stamp model: a Printy 4911 takes a 6/4911 pad. Search the shop for your stamp's model number, or send us a photo of the stamp on WhatsApp and we will tell you.

Trotec machines come with the manufacturer's warranty. As Trotec's authorised distributor in Saudi Arabia, Lawazen's own engineers carry out the warranty work and servicing here. The terms for your machine are on your quotation.

Request a visit and tell us the machine and what is happening. We confirm the date and any parts first. After the visit you get a service report with the work done and anything the machine will need next.

Find your machine in the spare parts book, add the parts you need and send them as a quotation request. Including the machine's serial number from the type plate helps us send the right part first time.

Operating manuals, data sheets and safety data sheets for every machine and material we supply are in one place.

Machines we install carry a Lawazen plate. Scanning it shows that machine's service history and due dates, and lets you ask for a service visit or parts without looking up the model or serial number.

Ruby is Trotec's laser software. The video library below walks through every screen in order, then the common fixes. For hands-on training on your own machine, book an applications training course.

Keep the lens and mirrors clean, keep the extraction running, and never leave the machine cutting unattended. The care videos show the routine cleaning step by step, and our laser safety guide covers fire, fumes and interlocks.

• Applications training: a full day on getting good results from the machine
• Materials training: half a day on how materials behave
• PD days for teaching staff
• On-site training at your company
• Online courses with a certificate, in your account

Operator training is included when we install a machine.

Sign in, open Learning in your account and pick a course for your machine. Each course is a set of slides and a short quiz. Pass the quiz and you get a certificate number. A company account can train several people, each under their own name.

Yes. We equip labs, train teaching staff and help with curriculum and funding. The education pages cover programmes, machines and the teacher's hub.

With your email address and no password: we send a six-digit code each time you sign in.

Your orders and tax invoices, the quotations we sent you, your machines and their service history, your requests to us, and your online courses, in one place.

Sign in and open your profile. You can add, edit and remove delivery addresses there, including the National Address short code.